Michael Stephens Keynote: Hyperlinked Library Services @Library 2.011

http://www.flickr.com/photos/jennx/2513840755 used by Michael Stephens 

I didn't expect the Michael Stephens' keynote to have such emphasis on kindness, heart, connecting to patrons, trust, and breaking down behaviors.  We really need to look at our own behaviors instead of always judging our patron behaviors.  "Let the heart drive change".  Check it out for yourself as you contemplate library innovation.  It's really all about what it's always been about: "Be Kind".

There are technologies that are definitely game changers.  But there is nothing new under the sun about human behavior.